Refund + Return Policy

Thank you for purchasing our products at Smart Enterprises. We hope you are happy with your purchase, but if for any reason you are not completely satisfied, please read our return policy below. To protect consumers from contamination, some products may not be eligible for refund or exchange.

Returns

All returns must be postmarked within seven (7) days of the purchase date.

To initiate a return, please contact customer service at info@smartenterprises.co.za to obtain a Return Merchandise Authorization (RMA) number.

Items must be returned in new and unused condition, with all original tags and labels attached.

You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Please note that certain products may not be eligible for return due to health and safety concerns.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received it.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.

If the product is defective or damaged, please contact us within seven (7) working days to initiate an exchange or refund.

Exceptions

Sale items are final sale and cannot be returned.

Purchases of incorrect products will only warrant a store credit.

A 10% handling fee applies to all returns and refunds, except in cases where the product is defective or incorrect due to an error on our side. This fee helps cover the costs of processing the return and encourages customers to make informed purchases.

Please give us a call at 010 492 5592 if you need a separate shipping quote specific to your particular bulk order.

If you have any questions concerning our return policy, please contact us at info@smartenterprises.co.za.

This return policy was last updated on April 05, 2023.